Privacy Policy

Last Updated: 22 July 2024

Our Commitment to Your Privacy

At New Tim Ley Chinese Takeaway, your privacy is important to us. This policy explains what personal information we collect when you place an order and how we use it. We only collect what is necessary to get your delicious food to you.

What Information We Collect

When you place an order through our website or app, we collect the following information:

Your Contact Details: Your name, delivery address, email address, and phone number.
Your Order Details: The items you have ordered from our menu.

We do not see, handle, or store your credit or debit card information. All payments are processed securely by our third-party payment provider (e.g., Stripe, PayPal), who are specialists in secure online payments.

How We Use Your Information

We use the information you provide for one purpose only: to fulfill your order. This includes:

Processing your order in our kitchen.
Delivering your order to the address you provided.
Contacting you by phone or email if there is a question about your order (for example, if an item is unavailable or our driver needs directions).

We will not use your personal information for marketing or promotional purposes, and we will never sell your information to third parties.

Who We Share Your Information With

To run our service, we only share your information with essential partners:

Payment Processors: To securely process your payment. They receive transaction information but not details of your food order.
Delivery Staff: Our drivers receive your address and phone number to complete the delivery.

We do not share your data with any other third parties.

Data Security

We take reasonable steps to protect your personal information from loss or misuse. Access to order information is restricted to the staff who need it to prepare and deliver your food.

Data Retention

We retain your order information for as long as necessary to comply with our business and legal obligations (for example, for accounting purposes). After this period, the data is securely deleted.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. If you wish to make such a request, please contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us:

New Tim Ley Chinese Takeaway
Email: info@timleyorder.co.uk
Phone: 01444241081
Address: 189 Lower Church Rd, Burgess Hill RH15 9AA